Domain name not browsable, but IP can! What's wrong?

The Problem
We have seen this problem rarely with some of our customers. They CAN browse their site thru their direct IP like http://xxx.xxx.xxx.xxx/, however they CAN NOT browse their site thru their domain name like http://mydoamin.com. Interestingly, this ONLY happens with some visitors from a specific ISP only. The rest of the world CAN browse the domain perfectly fine.

The Cause
This issue is NOT a server or domain specific problem at our side.
This problem actually happens due to the stale/outdated DNS cache at your Internet Service Provider's (ISP) DNS server. But, unfortunately we don't have any control over any ISPs, so there's nothing we can do about it. However, you can still resolve this issue as shown below.

The Solution
- Permanent Solution: Please call your ISP and tell them to refresh their DNS cache. Remember to tell them that you can correctly browse your domain thru another ISP or thru a Public Proxy like Megaproxy.com. Once your ISP refreshes their DNS cache, this issue will automatically get resolved permanently.

- Temporary Solution: There's an workaround to resolve this situation temporarily. It requires the visitor (who is trying to browse your domain, but can't get it) to map the domain name with its IP on his OWN computer. On Windows machine, this can be done by adding an entry into the "hosts" file located under folder "C:\WINDOWS\system32\drivers\etc". To know the IP of the domain, simply use the link Whois.domaintools.com (use your domain instead of yahoo.com).

Was this answer helpful?

Also Read
Can I use svn (version control)?

svn is only supported by our dedicated servers. svn is NOT available on our shared hosting...

Do you offer Shared SSL?

Yes, ALL our shared hosting plans include FREE Shared SSL.Shared SSL can be used to securely run...

Where can I see your CPanel Demo?

We do have a CPanel demo for you that will give you a feel of using CPanel. Please remember that...

How can I enable register_globals for my account?

'register_globals' is a PHP Directive. This is no longer being used in the newer version of PHP...

How can I cancel my account & get a refund?

Click here to see our refund / cancellation policy.