Apart from providing free migration, our support team also helps you out with troubleshooting of extensions, plugins and templates of popular scripts. We also provide extensive knowledgebase and articles, the "self-help" material, so that you can rely and benefit on them. Support is most essential part of any service and we know it, that's why let us handle your troubles, so that you focus on your job.
Managed services that we provide with our managed support -
- Configurations of server ports and security assessment.
- Installing and configuring of firewall and control panels.
- Installing and customizing of standard as well as custom applications, (provided proper documentations are available in case of custom scripts).
- Backup management (NOTE:Although we maintain RAID 10 for solid redundancy of data as we as for security purposes, but we sill offer backup service, for more information check our backup plans from 'here').
- Assistance in domain migration.
- Pre-informed schedule services - Customers are informed 24 hrs prior to any scheduled maintenance and 1 week, in case of scheduled migrations.
- Complete DNS management (from new setup to private DNS migration).
- Complete server migration.
- 24x7 unlimited managed support.
- Proactive monitoring of servers and hosting services.
- 99.99% service-level agreement.