Latest Articles for Service Alerts

Emergency Network Maintenance Notification

Dear Customer,

This email serves as official notification that we will be performing maintenance on our network as described below.

This maintenance may affect services you have with us.

Urgency: Emergency
Maintenance Window: 03:45 AM – 11:45 AM PST
Location of Maintenance: Dallas TX
Reason for Maintenance: Network
Expected Impact: SA (Service-Affecting) Down up to 3 Hour

If you have redundant connections you may see latency or loss. Single connected customers might see multiple outages during the maintenance window. If you have any questions or concerns, please feel free to contact us at support[at] Thank you, GigaPros team.

cPanel TSR-2016-0001


On January 18, 2016, cPanel announced that it had discovered vulnerabilities affecting all current versions of its control panel software. At the time of the announcement, cPanel issued a Targeted Security Release for each software tier, which the company said addresses 20 vulnerabilities in cPanel and WHM.

Because the issues were discovered internally by cPanel, and cPanel does not believe that there are any exploits of the vulnerabilities in the wild, they are not yet releasing any additional information on the exact nature of the issues. The company will allow sufficient time for potentially vulnerable servers to be updated before providing additional information.


    • All servers running a version of cPanel/WHM lower than the versions indicated below are affected. All servers running a version of cPanel/WHM equal to or greater than those below are not affected:
      • 54.0.4 (WHM 54.0 build 4) on the CURRENT and EDGE Tiers
      • (WHM 11.52.2 build 4) on the STABLE and RELEASE Tiers
      • (WHM 11.50.4 build 3) and (WHM 11.48.5 build 2) on the Long-Term Support (LTS) Tiers
      There are no known “in the wild” exploits of the cPanel vulnerabilities at this time. cPanel’s regular update process automatically will download and apply the appropriate new software version for your chosen tier, addressing all known vulnerabilities.


      If your cPanel server is configured to automatically check for updates, no action is required on your part, and the patch automatically will be applied at the server’s next check. If you have disabled automatic updates, you can follow the instructions in our tutorial, How To Upgrade and Patch cPanel to manually update cPanel. If you require any assistance, please contact GigaPros Support. read more....

SATURN server down due to unexpected hardware error

We are currently experiencing hardware issues and are working quickly to resolve the problem. We expect to fix this issue within next 6 hours.

We are sorry for the inconvenience caused. Our team is working to fix this issue as soon as possible. We will keep updating this post with every ongoing development.

The problem turned out to be related to motherboard, which is not functioning properly. We are in the process of replacing the motherboard. We would like to assure everyone that their data is FULLY INTACT, we have tested the HDDs in a separate servers and they are completely functional. We are expecting to resolve this problem in the next couple of hours. read more....

“Shell Shock Bash” vulnerability on your server

On September 24th, a vulnerability was reported in the GNU ourne-Again-Shell (BASh, or Bash), specifically a flaw with how Bash processes values of environment variables, that allows remote code execution of varying types in many common configurations. The overall risk is severe due to bash being configured for use, by default, on most Linux servers.

GigaPros immediately fixed this for all the shared servers (servers which are hosting Personal plans, Business plans and Reseller plans). The main hardware nodes of VPS and Cloud servers are also fixed.

But for VPS containers, Cloud containers as well as Dedicated servers, users are advised to check because some servers may remain vulnerable depending on their update settings or other unforeseen intervening factors. Thus, we’ve provided the instructions below. To Summarize: read more....

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